Privacy Policy

1. About Us

India Therapist (indiatherapist.com) is an online therapy matchmaking platform that connects Non-Resident Indians (NRIs) and people of Indian origin worldwide with qualified, culturally aware therapists based in India. We are owned and operated by Neo Happylyf Mind Care.

2. Information We Collect

We collect the following types of information when you use our services:

• Contact details: Your name, phone number, email address, and country of residence.
• Health & wellness information: The concerns or challenges you share with us when seeking therapy (e.g., anxiety, relationship issues), which we treat as sensitive personal data.
• Communication data: Messages you send us via WhatsApp or our website contact forms.
• Payment information: Transaction details processed securely through Stripe. We do not store full card numbers.
• Usage data: Basic analytics about how you interact with our website (pages visited, session duration), collected via Google Analytics.

3. How We Use Your Information

We use the information we collect to:

• Match you with the right therapist based on your needs, language preference, and location.
• Communicate with you via WhatsApp and email about your session bookings, confirmations, and reminders.
• Process payments for therapy sessions.
• Improve our platform and services through anonymised analytics.
• Comply with legal obligations.

4. WhatsApp Messaging

We use the WhatsApp Business API (provided by Meta Platforms Inc.) to communicate with you. When you contact us or submit your details on our website, you consent to receiving WhatsApp messages from us regarding your therapy inquiry. You can opt out at any time by replying "STOP" to any of our messages.

5. How We Share Your Information

We do not sell your personal data. We share your information only with:

• Therapists: To facilitate your sessions, we share your name and the concerns you have described.
• Service providers: Supabase (database), Stripe (payments), Resend (emails), Meta (WhatsApp), and Vapi (voice calls) — all bound by strict data processing agreements.
• Legal authorities: Only when required by law.

6. Data Security

We implement industry-standard security measures including encrypted connections (HTTPS/TLS), access controls, and secure cloud infrastructure. Sensitive data is stored in encrypted databases. Despite our precautions, no system is 100% secure — we encourage you to contact us immediately if you suspect any unauthorised access.

7. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations — typically up to 3 years after your last interaction with us. You may request deletion of your data at any time.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Withdraw consent for WhatsApp communications at any time.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us at support@indiatherapist.com.

9. Cookies

Our website uses minimal cookies — primarily for analytics (Google Analytics) and to maintain your admin session if applicable. You can disable cookies in your browser settings, though some features may not work as expected.

10. Children's Privacy

Our services are intended for adults (18+). We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: